INTRODUCTION

I’ve just created a User Profile Service Application but when I tried to go into it (i.e. clicking on it) I get a pop-up error message. In SharePoint log the following error message is logged:

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Microsoft.Office.Server.UserProfiles.UserProfileApplicationNotAvailableException: This User Profile Application’s connection is currently not available. The Application Pool or User Profile Service may not have been started.

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CAUSE

User Profile Synchronisation Service has not been started.

RESOLUTION

Go to Central Admin -> Manage Services on Server then start the User Profile Synchronisation Service. After it’s started the status will sit at “Starting” instead of “Started”.

What you need to do afterwards is to make sure that you go to Monitoring -> Check Job Status. Just keep refreshing that page and after few minutes time a job called ProfileSynchronizationSetupJob will exist and that’s the one that will change the status from “Starting” to “Started”.

Cheers,

Tommy